General Manager at Auxium Corporate Services

Summary

• The hotel general manager is a hospitality professional who is responsible for executing the strategic goals of a hotel and ensuring that everyone is performing in alignment with those goals.
• They oversee overall operations with the overarching goal of creating the best guest experience possible.

Job Responsibilities

• Ensure guest satisfaction by making sure that guest’s needs are met. The environment is well maintained, and carrying out quality control to ensure that the rooms and facilities are in top shape.
• Hold meetings with department heads and assistant managers. These meetings are used to address any changes in policies and update managers on strategic goals, working together to make sure they are met, and assess progress. And to also oversee staff’s compliance with operational and service level agreements and procedures.
• The General Manager is responsible for ensuring the hotel’s profitability as it relates to revenue targets and budgeting across departments.
• The GM is responsible for setting out a training program, both to develop staff and to ensure that health, safety, and security regulations are followed. The more people the GM can grow within the organization, the more committed those staff will be to ensure the success of the hotel’s operations.
• Identify and help ensure the execution of strategic goals. Work with department managers to set out a roadmap to meeting these goals, and identify the KPIs that will help keep track of their completion, including the individual tasks that must be carried out to make them possible.

Requirements

• Hospitality degree or certification (e.g. Hotel Administration, Hospitality Management) but any BSc degree or Masters with good experience can apply.
• 15+ years of hotel management experience.
• Experience with hotel management software (e.g. PMS, RMS).
• Knowledge of labor laws and regulations.
• Proven track record of revenue growth and guest satisfaction.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.
• Recognition and reward for outstanding performance.