Responsible for overall management and the smooth running of the daily operations of all outlets, in line with company policies and standards.
Ensure that monthly sales targets are met for all outlets and expand current income streams. Develop and drive initiatives to increase sales and profits.
Responsible for the coaching, development and training of all levels of Managers in line with company standards, for operational excellence.
Monitor training schedule/processes of Restaurant Managers to ensure quality training of team members and trainee managers.
Plans and sets goals; focuses on in-store problem solving/process improvement.
Provide leadership and support for each Restaurant Manager to achieve company targets and ensure customer satisfaction.
Recognize, mentor and motivate Restaurant Managers and Restaurant Teams.
Increase company profitability by minimizing wastage and devising cost control measures.
Achieve the overall set targets for the company by pro-actively contributing to the implementation of business strategy.
Drive results by continuously seeking improvements to enable individual outlet and company growth.
Ensure that company policies, standards and values are understood, embraced and complied with by all staff across all sales outlets.
Ensure the conduct of the business within the ethical, legal, and moral boundaries consistent with our values. Liaise with external agents on behalf of the company; such as NAFDAC, PHCN, Local government agencies to ensure smooth running of operations.
Work closely with the HR department to ensure that required restaurant staffing levels are met. Ensure that daily/weekly sales, management reports, profitability, food cost and other general management reports for all outlets are prepared as and when due.
Provide leadership for achievement of goals for new store openings as required. This includes planning and organizing staffing needs, ensuring timely recruitment, selection training and orientation etc
Carry out scheduled and surprise visits to outlets to ensure compliance to given service and operational standards across all outlets. Act as a gate-keeper for the CEO and MD.
Qualifications & Requirements:
Possess at the minimum a BSc/BA University degree.
Excellent written and oral communication skills.
Proven leadership skills.
At least 2 years experience in a similar role (in a Quick service restaurant, managing multiple outlets).
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