Front Officer Supervisor at ECLAT HR Consulting

Responsibilities:

• Supervise the daily activities of the front desk team to ensure smooth hotel operations.
• Oversee guest check-in and check-out procedures to ensure efficiency and excellent service.
• Ensure all guest inquiries, requests, and complaints are handled promptly and professionally.
• Coordinate room reservations and ensure accurate booking records.
• Train and guide front desk staff to maintain high customer service standards.
• Monitor front office performance and report operational issues to management.
• Maintain accurate records of guest information and transactions.
• Ensure proper communication between the front office and other hotel departments.
• Assist in resolving guest concerns to ensure a positive guest experience.
• Ensure adherence to company policies, procedures, and hospitality standards.

Education and Work Experience:

• Minimum of OND/HND/B.Sc. in Hospitality Management, Business Administration.
• 1–3 years of experience in a front office role within the hospitality industry.
• Prior supervisory experience is an added advantage.
• Good knowledge of hotel front desk operations and reservation systems.
• Proficiency in MS Office applications.
• Excellent communication and interpersonal skills.
• Strong organizational and leadership abilities.
• Ability to work flexible hours including weekends and holidays.

Required Competencies:

• Customer service and guest relations.
• Team supervision and coordination.
• Communication and interpersonal skills.
• Problem-solving and conflict resolution.
• Attention to detail and organizational skills.
• Professional appearance and attitude.