Front Line Administrator (Customer Operations) at OmniRetail Technology

Location: Across all MFC Locations

Job Description

• The Frontline Administrator ensures seamless operations and optimal performance of all field sales activities across MFCs.
• This role focuses on staffing, recruitment, onboarding, performance management, and ensuring compliance to meet the company'scommercial goals.

Responsibilities

• Recruitment & Capacity Management: Maintain OAM headcount, oversee hiring, and ensure OAMs meet productivity targets.
• Partner & Vendor Management: Manage recruitment agencies, track time-to-fill metrics, and enforce SLAs.
• Customer & Quality Control: Ensure OAMs have active, KYC-compliant customers, and provide insights for customer retention.
• Pipeline & People Management: Build a talent pipeline and ensure readiness for OAM replacements.
• Attendance & Compliance Management: Monitor and ensure attendance compliance for OAMs and ACMs.

Key KPIs

• OAM recruitment and performance targets.
• Vendor performance and time-to-fill metrics.
• Active, KYC-compliant customers per OAM.
• Talent pipeline coverage and tool readiness.
• Attendance compliance for field staff.

Requirements

• 5+ years in sales operations, retail distribution, or team management.
• Strong understanding of FMCG/B2B field operations.
• Excellent leadership, coordination, and reporting skills.
• Proficient in HR and performance tracking tools (ERP, CRM).

Salary

• Open budget.