Jobs at OmniRetail Technology

Location: Ibeju Lekki, Lagos

Role Overview

• We are looking for an experienced Area Customer Sales Manager to lead and develop a high-performing team of Account Managers.
• This role is perfect for a strong leader with a proven track record in customer success, sales management, and retention strategies.

Key Responsibilities

• Recruit, train, and manage a team of Account Managers (AMs).
• Drive team performance to achieve 80%+ customer retention across the assigned territory.
• Monitor performance dashboards, analyze key metrics, and take corrective actions when retention targets are not being met.
• Provide hands-on leadership, coaching, and support to ensure AMs deliver excellent customer service and meet sales targets.
• Collaborate with cross-functional teams to enhance the customer experience and drive revenue growth.

Qualifications

• Bachelor’s degree in Business, Sales, Marketing, or related fields
• Minimum of 5 years’ experience in sales or customer account management, with at least 2 years in a supervisory or managerial role.
• Proven success in driving customer retention and achieving sales goals.
• Strong leadership, coaching, and people management skills.
• Excellent communication, negotiation, and problem-solving abilities.

Salary and Benefit

• N200,000 - 250,000 Monthly Net.
• Performance-based incentives.

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Location: Across all MFC Locations

Job Description

• The Frontline Administrator ensures seamless operations and optimal performance of all field sales activities across MFCs.
• This role focuses on staffing, recruitment, onboarding, performance management, and ensuring compliance to meet the company'scommercial goals.

Responsibilities

• Recruitment & Capacity Management: Maintain OAM headcount, oversee hiring, and ensure OAMs meet productivity targets.
• Partner & Vendor Management: Manage recruitment agencies, track time-to-fill metrics, and enforce SLAs.
• Customer & Quality Control: Ensure OAMs have active, KYC-compliant customers, and provide insights for customer retention.
• Pipeline & People Management: Build a talent pipeline and ensure readiness for OAM replacements.
• Attendance & Compliance Management: Monitor and ensure attendance compliance for OAMs and ACMs.

Key KPIs

• OAM recruitment and performance targets.
• Vendor performance and time-to-fill metrics.
• Active, KYC-compliant customers per OAM.
• Talent pipeline coverage and tool readiness.
• Attendance compliance for field staff.

Requirements

• 5+ years in sales operations, retail distribution, or team management.
• Strong understanding of FMCG/B2B field operations.
• Excellent leadership, coordination, and reporting skills.
• Proficient in HR and performance tracking tools (ERP, CRM).

Salary

• Open budget.

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About the Role

• We are looking for a driven General Manager to oversee daily operations and lead the strategic direction of our beauty company.
• The ideal candidate is an experienced leader with a proven track record in driving growth, managing teams, and ensuring operational excellence across all functions.

Key Responsibilities

• Oversee all business operations, including sales, marketing, finance, and customer relations.
• Develop and implement strategies to drive growth, profitability, and brand success.
• Lead and motivate cross-functional teams to achieve company goals and maintain high performance.
• Manage budgets, financial planning, and reporting to ensure efficiency.
• Analyze performance metrics and provide regular reports to executive leadership.
• Collaborate with marketing and product teams to align strategies with business objectives.
• Build and maintain strong relationships with partners, vendors, and key stakeholders.
• Ensure compliance with company standards, policies, and industry regulations.
• Stay updated on beauty market trends to inform strategic decisions.

Requirements

• Bachelor’s degree in Business Administration, Management, or related field (MBA preferred).
• 6-8 Proven leadership experience, preferably in the beauty industry.
• Strong knowledge of business operations, marketing, and financial management.
• Excellent leadership, communication, and problem-solving skills.
• Strategic thinker with the ability to execute on company vision.
• Strong organizational and multitasking skills in a fast-paced environment.

Salary
N500,000 - N600,000 Monthly.