Front Desk Officer at Lily College of Nursing Sciences

Job Description

• The Front Desk Officer will be responsible for delivering a warm and professional welcome to all students, staff, and visitors. 
• This role combines customer service excellence with administrative support, ensuring smooth front-office operations and clear communication across departments. 
• The ideal candidate is personable, organized, and committed to creating a positive first impression in an academic environment.

Key Responsibilities

• Serve as the first point of contact for all visitors, students, and stakeholders.
• Manage incoming calls, emails, and inquiries with courtesy and professionalism.
• Maintain the front desk area, ensuring it is clean, organized, and welcoming.
• Handle administrative tasks including data entry, filing, and documentation.
• Provide accurate information about the college's programs, procedures, and events.
• Assist in the coordination of student onboarding and visitation processes.
• Receive and distribute mail and other correspondences.
• Liaise with internal departments to support smooth operations.

Qualifications

• HND in any Social Science discipline.
• Minimum of 1 year experience in a similar role, preferably in an educational setting.
• Certification in Customer Relationship Management (CRM) or a related field is an added advantage.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Ability to multitask and prioritize in a dynamic environment.