Front Desk Officer at Ikeja Electricity Distribution Company

Role Purpose

• To answer phones, greet customers and clients, scheduling appointments, verifying identification and signing in guests, opening and closing the establishment, and acting as a liaison between clients and staff

Role Accountabilities

• Answering and routing of internal and external calls
• Mail distribution (arranging incoming and outgoing mails/packages with ccouriers)
• Taking messages and relaying them to the relevant department/organisation and providing feedback as required
• Handling correspondence and ensuring that confidentiality is maintained at all times especially when dealing with sensitive information
• Administration of meeting rooms: ensure meeting rooms are properly kept and all appliances in the area maintained
• Managing front desk concierge i.e., flight bookings and reservations and must be able to effectively manage last minute bookings, reservations and cancelations.
• Vendor management: processing payment for airlines, travel agents, hotels etc and ensuring their involves are sent and payments processed in a timely manner
• Ensuring visitors and guests on the premises are properly attended to
• Accepting packages and liaising with visitors.
• End to end organisation and planning of HR & Admin or company events
• Any other task assigned by the Team Lead or Head of Admin or the CHRAO

Requirements

• Bachelor’s Degree or its equivalent in English, Business Administration, Information Science, Languages, or related discipline.
• A minimum of 0-2 years of relevant experience

Skills and Competencies:

• Front Desk Administration
• Administrative Support
• Microsoft Office (Word, Excel, & PowerPoint) .
• Customer Centricity
• Risk Management
• People Leadership
• Entrepreneurship
• Organizational Learning
• Change Management