Front Desk Officer at Elizabeth Maddeux

Role Summary

• Our client is seeking a Front Desk Officer to serve as the first point of contact for customers, manage front-office operations, and provide administrative and clerical support across the organization.
• The ideal candidate should be well-presented, customer-oriented, and highly organized, with excellent communication skills and a friendly disposition.
• The position requires a proactive individual who can handle customer interactions with professionalism, manage inquiries efficiently, and support smooth day-to-day office operations.

Key Responsibilities

• Welcome and attend to customers and visitors in a courteous and professional manner.
• Handle phone calls, emails, and other inquiries while directing them to appropriate departments.
• Maintain a clean, organized, and professional front office environment.
• Provide information about products, promotions, and services to walk-in customers.
• Manage appointments, schedules, and visitor logs.
• Receive, sort, and distribute incoming mail and deliveries.
• Maintain records and files related to front desk and administrative activities.
• Support general office administration and assist other departments as needed.
• Ensure customer satisfaction by providing timely and accurate information.

Requirements and Qualifications

• HND / B.Sc. in Business Administration, Mass Communication, or a related discipline.
• 2 - 3 years of relevant experience in a front desk, customer service, or administrative role (preferably in a retail environment).
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office tools (Word, Excel, Outlook).
• Strong interpersonal and multitasking abilities.
• Smart appearance, professional demeanor, and excellent customer service attitude.
• Ability to work under pressure and manage multiple priorities efficiently.
• A female is preferred for this role for gender balance.

Key Competencies:

• Customer Service and Relationship Management
• Communication and Telephone Etiquette
• Time Management and Organization
• Attention to Detail
• Problem-Solving and Composure
• Tech Saviness.