Front Desk / Customer Service Officer at Standard Alliance Life Assurance Limited

Key Responsibilities

• Greet and welcome visitors, clients, and employees professionally.
• Answer phone calls, emails, and in-person queries regarding insurance products and services.
• Provide accurate information about policies, claims processes, and premium payments.
• Assist clients in completing necessary forms and documentation.
• Handle customer complaints and escalate complex issues to the appropriate department.
• Maintain and update customer records in the system.
• Process payments and issue receipts for insurance premiums if required.
• Schedule and coordinate client meetings, appointments, and follow-ups.
• Collaborate with the sales and underwriting teams to facilitate smooth policy issuance.
• Ensure the front desk and reception area are well-organized and presentable.
• Maintain confidentiality of customer and company information.

Requirements & Qualifications

• Bachelor’s Degree / Diploma in Business Administration, Finance, Insurance, or a related field.
• 2 - 5 years of experience in customer service, front desk, or a similar role (preferably in the insurance industry).
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and handle high-pressure situations.
• Knowledge of insurance products and industry regulations is an added advantage.
• Customer-centric approach with a professional demeanor.

Key Competencies:

• Strong organizational and time-management skills.
• Ability to handle confidential information with discretion.
• Positive attitude and willingness to assist clients and colleagues.
• Adaptability and ability to work in a dynamic environment.