Front Desk / Administrative Officer at U-Connect Human Resources Consulting

Job Summary

• We are seeking to hire a highly organized, proactive and detail-oriented Front Desk/Administrative Officer to manage our office operations and provide comprehensive administrative support to ensure efficiency and compliance with company policies. The ideal candidate will be a self-motivated individual with excellent communication and interpersonal skills, capable of multitasking and working with minimal supervision.

Role and Responsibilities
Reception & Customer Service:

• Greet and assist visitors, clients, and staff professionally.
• Answer and route incoming phone calls and emails promptly.
• Maintain a welcoming and professional reception area.

Administrative Support:

• Manage and maintain office files, records, and documentation systematically.
• Prepare and distribute correspondence, memos, and reports.
• Support in drafting, editing, and formatting internal and external documents.
• Organize and coordinate meetings, appointments, and company events.
• Handle incoming and outgoing mail and courier services.
• Manage office supplies, stationery, and equipment inventory.

Communication & Coordination:

• Facilitate internal communication between departments.
• Act as liaison for external vendors, clients, and service providers.
• Coordinate logistics for company activities and client visits.

Record Keeping & Data Management:

• Maintain accurate records of visitors, deliveries, and company assets.
• Support data entry and database management tasks.

Facilities & Office Environment:

• Ensure the environment, offices, reception area and meeting rooms are tidy and presentable.
• Report maintenance issues and coordinate repairs.

Security & Compliance:

• Monitor visitor access and maintain visitor logs.
• Ensure compliance with company policies and security procedures.
• Support HR & Administrative Functions:
• Assist in onboarding new employees by preparing necessary documentation.
• Support staff with administrative requests as needed.
• Maintain confidentiality of sensitive information.

Health & Safety:

• Promote a safe working environment.
• Follow safety protocols and emergency procedures.

Key Responsibilities:

• Serve as the face of the company, creating a positive first impression.
• Manage the scheduling of meetings and appointments efficiently.
• Maintain confidentiality of organizational information.
• Support procurement processes for office supplies and equipment.
• Assist with travel arrangements for staff and visitors.
• Track and report office expenses and petty cash if applicable.
• Ensure compliance with local regulations and company policies.
• Maintain an up-to-date contact directory and organizational charts.
• Facilitate communication flow between management and staff.

Requirements

• Higher diploma or degree in Office Administration or related field preferred.
• Proven experience in administrative or front desk or customer service roles (minimum 2 years preferred).
• Experience in a corporate or professional service environment is advantageous.

Knowledge, Skills and Abilities:

• The knowledge, skills and attitudes required for satisfactory job performance)

Work Experience:

• Excellent command of English; proficiency in local languages is an advantage.
• Familiarity with office management software (MS Office Suite, email platforms).
• Office management best practices.
• Customer service standards.
• Exceptional communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving and conflict resolution skills.
• Attention to detail and accuracy.
• Proficiency in MS Office and basic IT tools.
• Ability to remain professional under pressure.
• Handling multiple priorities effectively.
• Maintaining confidentiality and discretion.
• Building and maintaining positive relationships.
• Basic knowledge of Nigerian business and cultural environment.
• Familiarity with safety and security protocols.

Technical Skills:

• MS Office (Word, Excel, PowerPoint, Outlook).
• Use of office management and communication tools.
• Basic record-keeping and filing systems.
• Familiarity with security and access control systems.

Soft Skills:

• Professional demeanor and appearance.
• Strong interpersonal skills.
• Punctuality and dependability.
• Adaptability and flexibility.
• Teamwork and collaboration.