Fraud Management Lead at Nomba (Formerly Kudi)

About the role

• Constantly monitor customer and transaction records to identify unauthorized transactions and fraudulent accounts and activities including identity theft, account takeover, friendly fraud, and other identified risks.
• Coordinate information requests and analyze performance reports to identify potential risk
  areas, and escalate to the product team where necessary. Perform data management and analysis on fraud cases.
• Recognize patterns of fraud and suggest new methods of detection, mitigation, and prevention.
• Test and provide feedback on process and system improvements that are based on changing fraud trends and patterns.
• Understanding of financial crimes and current fraud trends, in particular cyber fraud means and threats; and an in-depth knowledge of the cards business, risk management concepts and practices, and performance implications of policies/actions
• Work closely with internal functions including Disputes, Recoveries, Customer Service, and Compliance.
• Monitor debit card fraud alerts daily and take necessary action to protect customers and the bank.
• Ensure investigations and resolutions comply with applicable laws, bank policy, and industry leading practices to reduce the company's exposure to civil litigation.
• Effectively communicate with appropriate authorities to resolve fraud concerns.
• Maintain a high level of customer service while addressing customer, merchant, and bank requests through phone calls, emails or any medium of communication.
• Advise organization on current trends regarding chargeback related issues/regulations.
• Dictate and arrest all fraudulent acts in relation to any transaction by any customer.
• Expand and liaise with other fraud analysts in other financial institutions to enable quick feedback on any fraudulent transaction.

About You

• Bachelors degree in a related field
• 5-8 years experience in the Fraud Team of a financial institution. Experience with Risk Management will be an added advantage
• Possess the ability to identify, assess, monitor, control, and mitigate risks
• Awareness and understanding of the regulatory framework in which the firm operates, and the requirements and security policies in the payment industry relevant to Fraud Risk Management. 
• Well-versed in risk handling procedures, data safeguarding tools, and electronic payment fraudulent activities