Focused Customer Service Representative at Greywood Hotels and Apartments

Job Description

• We are seeking a courteous, professional, and customer-focused Customer Service Representative to serve as the primary point of contact for guests.
• The ideal candidate will ensure excellent service delivery by addressing inquiries, resolving complaints, and providing accurate information to enhance overall guest satisfaction.

Key Responsibilities

• Greet guests warmly and respond promptly to inquiries, requests, and complaints.
• Provide accurate information about hotel services, facilities, rates, and promotions.
• Handle guest concerns professionally and escalate complex issues to management when necessary.
• Maintain clear and polite communication with guests via phone, email, and in person.
• Coordinate with relevant departments (front office, housekeeping, maintenance, food & beverage) to resolve guest issues efficiently.
• Maintain records of guest interactions, feedback, and complaints.
• Ensure a high level of professionalism and hospitality at all times.
• Follow hotel policies, procedures, and service standards.
• Assist in improving customer experience by identifying recurring issues and suggesting solutions.