Floor & Lounge Supervisor at King Fisher Africa Limited

Job Summary

• A hospitality business is seeking a detail-oriented and proactive Floor & Lounge Supervisor to oversee daily operations and ensure exceptional guest experiences.
• The ideal candidate will be responsible for supervising staff, managing service flow and handling customer inquiries and complaints.

Duties & Responsibilities

• Ensuring the smooth day to day running of the Lounge and Floor, ensuring that excellent service is delivered to customers.
• Review customer reaction and feedback to service given to implement and action a plan for addressing any concerns.
• Leading, motivating, developing, and directing the team to maximize efficiency in customer service.
• Assigning duties, direct staff, coaches, and disciplines employees.
• Verifying and validating employees’ rosters, attendance, and overtime.
• Monitors grooming of Lounge team daily and report discrepancies.
• Creating an environment where constant improvement is actively encouraged and recognized.
• Ensuring all health and Safety and Food and safety legislation are adhered to.
• Continually bringing added value to the contract through innovation and pro-activeness.

Education & Experience

• HND/BSc in any field
• Two to Four years of relevant experience in a senior position in the hospitality field.
• Lounge & Floor experience (is a must).
• Experience in providing high end quality in customer service and product to prestigious client(s).
• Proven supervisory / team management experience.

Knowledge, Skills, Abilities Required: 

• A proven ability to problem solving and decision-making experience.
• Planning and organizational skills.
• Excellent communication skills, both written and verbal (English & Arabic are a must, additional languages desirable).
• Understanding of food quality and presentation.
• Previous experience working in a hospitality environment is desired.