Field Verification Trainer (Delta, Abuja, Kano, Rivers) at Opay Nigeria

Job Description

• Develop and deliver structured training programs for new and existing field verification officers
• Train staff on customer verification processes, due diligence standards, and fraud detection techniques
• Conduct onboarding training for new field verification recruits
• Ensure compliance with company policies, regulatory guidelines, and SOPs
• Update training materials regularly based on policy changes and operational feedback
• Provide one-on-one coaching and corrective training where necessary
• Collaborate with operations and compliance teams to improve verification quality
• Maintain training records, attendance, and performance reports
• Support field audits and quality assurance checks when required