Field Officers - Jigawa, Kastina, Zamfara at New Incentives

Key Duties:

• Enrolling beneficiaries at remote public clinics
• Monitor immunization services at your clinic
• Interact with clinic staff and beneficiaries
• Assist with other duties related to the program

Please note that this is a hands-on job for hard-working, dedicated young candidates.

Position Responsibilities

CCT Disbursements (60%)

• Enroll beneficiaries in the program based on strict eligibility criteria
• Provide a detailed report on enrollments and maintain diligent cash management standards.
• Coach caregivers to return to the clinic and explain the Next Visit Date. Confirm that vaccinations are being given and recorded, and that any stockouts, runouts, or other reasons infants are not served are clearly recorded and communicated.
• Ensure a health talk is conducted and that all key messages are communicated (including the importance of immunization and anticipated side effects)
• Prevent fraud among beneficiaries and health staff
• Inform caregivers about immunization benefits and discuss issues in their settlement
• Prevent out-of-catchment infants from being enrolled while ensuring that infants who might be from catchment are not discouraged
• Collect, document, and ensure that all outreaches, campaigns, and other immunization activities are attended by the locals.
• Submit the necessary reports for each immunization day: doForms CCTs for Immunizations, doForms Clinic Daily, AppSheet NI Field Expenses, and AppSheet Cash Report.
• Confirm that all beneficiaries are served without long wait times (both on our side and on the clinic staff side).
• Review record-keeping by Clinic Staff (CIR, CHCs, Tally Sheet, Vaccination records) and correct as needed
• Interact with clinic staff, other nonprofits, and LGA officials
• Complete required training and appraisals
• Commit to and strictly follow all security protocols and guidance
• Call clinic staff and village leaders in the morning to receive a security update
• Report any incident to the direct superior promptly, either by phone or in writing via email
• Communicate expected supply-side requirements to clinic staff
• Expedite disbursement steps while establishing a positive relationship with caregivers
• Adhere to COVID-19 measures and related submissions

Clinic and Settlement Activities and Surveys (10%)

• Proactively identify issues at clinics and inform FM; provide recommendations for solutions
• Engage clinic staff and settlement stakeholders on issues at clinics and settlements affecting enrollment and immunization rates
• Track defaulters, understand the causes of default, and maintain data confidentiality
• Perform awareness and other activities as assigned by FM, with diligent execution
• Provide insightful, detailed activity reports after completing delegated activities from FM
• Collect and distribute clinic gifts, express appreciation for the contributions of clinic staff, complete the Clinic Gift Distribution Form, and update the ABAE Progress Poster
• Complete assigned surveys at settlements and geographic areas

Supply-side and Stakeholder Relationships (10%)

• Maintain cordial relationships with clinic staff, community leaders, Imams, TBAs, LLOs, and other stakeholders in the clinic's catchment area
• Assess and report on the causes of enrollment and defaulter issues through effective probing
• Report supply-side issues through FM Check-in; submit Clinic Daily the same day
• Communicate expected supply requirements to clinic staff
• First Responder to Fraud, Supply, and Security

Security Awareness (5%)

• Commit to and strictly comply with security protocols, policies, and plans.
• Call the clinic and village leaders in the morning for any security updates.
• Report all security incidents in areas of operations, including those that do not directly affect staff and/or operations.
• Take responsibility for personal safety and the safety of team members, as applicable, in the field.
• Read and understand all Security documents relevant to operations, including SOPs, the Country Security Plan, and training completion.

Other duties/Special Projects (5%)

• Complete all necessary training and appraisals
• Special projects may be assigned by a senior manager or deployed in line with management's prerogatives
• Duties of the Reserve Field Officer, Supervising Field Officer, and Logistics Officer may differ

Required Qualifications:

• Fluency in local languages and dialects spoken in Jigawa, Katsina, or Zamfara State, especially Hausa. Please list the languages and dialects you can speak and your fluency level for each in your cover letter.
• Nigerian national already based in Jigawa, Katsina, or Zamfara State.
• Minimum of a National Diploma, ideally a bachelor's degree, preferably in health or another natural science.
• Willingness to work at remote public clinics a few days per week and to take public transportation to reach them.
• Experience with the Nigerian health system and clinic documentation, particularly related to infant health and vaccinations.
• Experience collecting, synthesizing, and drawing conclusions from health data is desirable.
• Careful attention to financial matters and fund management
• Detail-oriented, diligent professional
• Passion for helping others and reducing infant mortality
• Strong communication and writing skills in English, Hausa, and dialects (verbal and written)
• Excellent responsiveness to email and phone requests
• Proficiency with Microsoft Word/Excel, internet browsers, smartphones, and new communications technology in general
• Hardworking, results-oriented, and loyal
• Motivation to work in a young organization that is constantly changing based on stakeholder feedback and operates with a lean structure