Field Implementation Support Officers (FISOs) – Akwa Ibom at Talent Lab Limited

Roles and Responsibilities

The FISOs will be responsible for the following activities:

Monitoring and Evaluation

• Conduct routine facility visits to collect and verify service delivery and program date
• Track and report on the availability and consumption of maternal health commodities Collate and submit high-quality data reports on program performance
• Provide feedback to health facility staff to improve data quality and reporting practices

Service Delivery

• Support facility staff in providing quality SRH services, especially during high-demand periods
• Address identified gaps in service delivery through direct support and mentoring
• Monitor SRH (FP/PAC) service delivery performance and report findings to the health facility for appropriate action

Capacity Building

• Mentor facility staff to improve data management and reporting
• Conduct supportive supervision to enhance the skills of facility personnel in SRH service delivery
• Advocate for stakeholder engagement within facilities to strengthen service delivery

Stakeholder Engagement

• Act as a liaison between the program team and facility-level stakeholders
• Facilitate communication with state MDAs to support program implementation

Deliverables include:

Monitoring and Evaluation

• Bi-weekly data reports from supported facilities using assigned tools
• Weekly updates on SRH commodity supply and utilization
• Facility-level reports on service delivery gaps and mentoring outcomes

Service Delivery

• Comprehensive database of SRH service delivery outcomes and patients, especially FP and PAC
• Quarterly progress reports on SRH (FP/PAC) service provision

Capacity Building

• Monthly filled supervision/ mentoring checklist
• Monthly Training/ Mentoring improvements and quality improvement plans
• Monthly summaries highlighting progress, challenges, and recommendations

Required skills and competencies

Problem-Solving

• Effective management and utilization of data for project planning and evaluation to ensure impactful outcome
• Ability to think critically and strategically to solve complex problems, supported by strong decision-making and thorough analysis Creative approach to developing innovative and evidence-based solutions for maternal health challenges

Communication

• Excellent ability to build and maintain strong relationships with clients and stakeholders
• Strong writing skills for creating reports, and other project documentation

Computer Skills

• Proficiency in project management software and tools, data analysis tools, ODK, REDCap and Microsoft Office Suite

Productivity and Work Output

• Strong ability to work collaboratively with cross-functional teams and external partners, and skilled in negotiating with stakeholders to achieve mutually beneficial outcomes
• Exceptional ability to prioritize tasks, manage time effectively, and adapt to changing circumstances while remaining effective under pressure
• Awareness and sensitivity to cultural differences, ensuring high-quality deliverables, and maintaining flexibility to respond to new challenges

Education and Experience

• Academic training: A degree in Nursing and Midwifery from a recognized institution is required, certified Community Health Extension Worker and other health related field
• Experience: Minimum of two years of demonstrated experience working in health workforce development