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Emerson was founded in 1890 in St. Louis, Missouri, as a manufacturer of electric motors and fans. Over the past 100-plus years, Emerson has grown from a regional manufacturer into a global technology solutions powerhouse.
Job Summary
To provide quality, professional and profitable after-sales support to the Emerson customer base in Middle East & Africa for all Emerson Final Control products
Job Description
Based in Nigeria, the Field Service Engineer will be responsible for providing on-site hands-on technical service support on all Control & Actuated Valves, data interpretation, refurbishments, testing, site commissioning and site acceptance test
You will come from a strong Field Service background specially focused on Final Control products – Control Valves, DVC Positioner , Automated, Pressure Management, Isolation Valves and Actuation including Pneumatics, Electrics, Hydraulics, Gas over Oil, Mulitports and all other associated equipment.
You will have extensive knowledge in repairing processes for Control and Actuated valves and comprehensive working knowledge in digital communication protocols - HART, Fieldbus, Profibus, Modbus, FDT/DTM technologies, wireless and be willing to travel throughout MEA.
However your main focus to service Major customer in country Nigeria. But not limited to it
Job Responsibilities
- Perform routine service maintenance tasks in accordance with customer requirements and as directed by designated service lead.
- Calibration, testing, troubleshooting and diagnostics of Final Control Products.
- Perform system start-up and commissioning services on various Final Control Products as required.
- Assembly of new equipment or repaired equipment when requested to do so.
- Be a leader of any changes as business evolves and assist with implementation as necessary for process improvements.
- Conduct onsite demonstration of final control product and take ownership for customer co-ordination.
- Complete documentation of repair / testing / assembly activities - cause of failure, actions taken, parts used, labour hours, etc.
- Diligently complete timesheets, site visit reports and all other documentation in a timely manner and in line with Emerson internal procedures.
- Support Repair centers/ASP as and when required.
- Proactively identify Service / Product opportunities and assist service led sales.
- Adhere to local and international Emerson trade compliance procedures in connection with all transactions and business practices
- Adherence to all safety, quality, company rules and regulations.
- Participation and involvement in Safety, Quality and Activities Committees where requested.
- Perform any other tasks as and when assigned by the designated local service lead or by any member of the MEA service management team.
Basic Qualifications
- Bachelor’s degree qualified in Engineering discipline (Instrumentation / Mechanical Preferred) and or Relevant experience and knowledge
- 5-10 years of experience in reputed valve industry
- Strong field service background and solid experience with Control & Actuated valves and associated equipment
- Prepared to work out of office hours to complete the task in hand when requested to do so.
- Willing to travel extensively within Africa when requested to do so.
- Able to self-manage and make experienced-based decisions on the job
- Excellent Communications, Documentation and Service Report generation
- Excellent personal discipline.
Preferred Qualifications
- Experience in Valves Field Service and working with industrial customers and EPC’s
- Knowledge of analyzing, evaluating, diagnosing, and resolving equipment and process related problems are strongly preferred.
- The successful candidate will have excellent communication, interpersonal and customer relations skills.
- Driving License
KFLA Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Drives Results
- Self-Development
Health & Safety
Recognise and accept HSE Roles & Responsibilities as defined in Emerson’s Company Procedures.
**Failure to comply with Safety Management System and Health and Safety procedures will result in disciplinary procedures
Health & Safety
- Ensure effective leadership in HSE, leading by example and setting the direction for a successful health and safety program and creating a foundation for a positive safety culture.
- Discuss Health and Safety first or at least early on the agenda of every meeting.
- Ensure effective management of HSSE risks and impacts. Report all hazards, incidents and Near Misses in line with the MEA Emerson HSE incident policy. Active involvement in the investigation of accidents, near misses, incidents and ill health where required.
- Conduct all HSE training assigned to you as an employee
- 100% utilization of the Emerson Safety App.
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