Fast-Food Manager at Hello Fresh

Location: Onitsha, Anambra

Job Brief

• We are looking for a Fast-food Manager to lead all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service.
• The Fast-food Manager’s responsibilities include maintaining the restaurant’s revenue, profitability, and quality goals. You will ensure efficient operation of the Fast-food, as well as maintain high production, productivity, quality, and customer-service standards.

Responsibilities

• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils, and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage Fast-food good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly, and annual revenues and expenses
• Promote the brand in the local community
• Recommend ways to reach a broader audience
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future fast-food operations

Requirements

• BSc degree in Business Administration; hospitality management or culinary schooling is a plus
• Should possess 2 - 4 years work experience.
• Proven work experience as a Fast-food Manager, Restaurant General Manager, Hospitality Manager, or similar role
• Proven customer service experience as a manager
• Strong leadership, motivation, and people skills
• Acute financial management skills