Facilities Manager at Banksome Group of Companies

Job Summary 

• The incumbent is responsible for assisting in the strategic planning/organizing of the day-to-day Estates operations, ranging from maintenance and appearance of the building, seeing to satisfaction of occupants and managing the vendors/contractors to lower cost for the company.

Job Responsibilities 

• Assist to supervise the maintenance work and cleaning done at the facility. 
• Inspect structure of building and determine if repairs are needed
• Checking that agreed work by staff or contractors has been completed satisfactorily and following up on any deficiencies
• Responding appropriately to emergencies and urgent issues as they arise
• Assist to maintain general safety and security, monitor access, and maintain appearance and overall environment of the Company’s housing facilities.
• Assist to initiate and review maintenance plans and specifications to ensure requirements are met
• Assist to supervise renovations and additions.
• Provides timely feedback to Head of Facilities regarding performance.
• Assist in overall grounds keeping
• Ensure maintenance of an updated asset register
• Ensuring the building meets environmental health and safety requirements
• Coordinating and leading one or more teams to cover various areas of responsibility; supervising multi-disciplinary teams of staff including maintenance, grounds and custodial workers
• Assist in procurement and contract management.
• Lease management
• Facilitate training for custodial staff

KPI

• Overall outlook of estate/facility (lightening, security, cleanliness etc.)
• Accurate record keeping of customer complaint and quick turnaround time (TAT) in responding to resident complaint/queries.
• Wastage reduction; timely feedback to HOP, Prompt repairs and replacement.
• Resident retention level
• Good customer service/feedback 
• Asset maintenance 
• Cost reduction 
• Overall outlook of custodial staff
• Administrative service 
• Inventory management
• Timely and proper accountability and retirement of expenses made on behalf of the company
• Maintaining professionalism at all levels, in relating with occupants.

Requirements 

• BSC/HND in Estate Management 
• A background in Estate/Facility Management
• 2-4 years working experience
• Technically competent, with excellent problem solving, analytical, interpersonal, communication, IT and managerial skills.
• Must possess high level interpersonal skills and integrity. 
• A good team player and possess the ability to affect a team positively. 
• Good business sense and problem solving skills. 
• A self-starter with excellent sales and negotiation skills.
• Must be able to work with minimum supervision. 
• Must know when to use initiative, exercise judgment depending on the situation faced. 
• Good numerical skills