Polaris Bank Limited is one of Nigerias leading Financial Institutions. A Systematically Important Bank (SIB) committed to promoting customer convenience and lifestyle through its wide-range of electronic banking solutions.
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Design and deploy survey for key customer segment and conduct external daily customer satisfaction surveys on key customer across touch points/channels (Branch, VULTe, ATMs, VULTe for Business, USSD & Polaris Xperience).
Analyze, report survey responses and identify pain points, service issues and areas of improvements for the channels.
Carry out and review feedback from Internal Customer Satisfaction Survey and IT services survey biannually and report identified pain points, service issues and area of improvements
Launch and deploy surveys on; Internal Process improvements, general products & and market research as may be requested by internal stakeholders.
Collate, analyze and report survey feedback for escalation to stakeholders.
Preferred Skills and Experience / Requirements
Minimum of 3 – 4 years’ relevant experience
Proficiency in Microsoft Office Suite
Good writing/numeracy/ analytical and time management skills.
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