Executive - Shop Operations (Customer Care Service Executive) at Ascentech Services Limited

Job Summary

• We are seeking a proactive and customer-focused Executive - Shop Operations to oversee daily shop activities, ensure efficient customer service, and maintain business standards. 
• The ideal candidate will be responsible for handling customer interactions, stock and cash management, and driving overall operational excellence.

Key Responsibilities
Customer Interaction & Service Excellence:

• Serve as the first point of contact for customers and ensure a positive shopping experience.
• Address customer queries, requests, and concerns promptly, documenting and reporting them to management.
• Maintain professional and cordial relations with customers to enhance business growth.
• Exemplify excellent customer service through actions and initiatives.
• Encourage a customer-centric culture within the team and ensure Customer Delight.

Shop Operations & Compliance:

• Oversee stock and cash management at the shop to ensure accuracy and security.
• Maintain shop premises and ensure service standards are not compromised.
• Coordinate and implement solutions for operational issues affecting the shop.
• Ensure all business processes and procedures are strictly followed.

Reporting & Performance Monitoring:

• Prepare and submit Daily Operational Reports on time.
• Track shop performance and suggest improvements to enhance efficiency.
• Share best practices and improvisations with management for company-wide replication.

Team Collaboration & Leadership:

• Motivate and guide colleagues to contribute towards an outstanding customer experience.
• Work closely with different departments to resolve escalated customer issues.

Qualifications & Experience

• Education: Graduate / Post Graduate
• Experience: 1 - 2 years of experience in a similar role.