Executive Housekeeping Manager at Hyatt

About The Role

• The Executive Housekeeping Manager will be responsible for overseeing all housekeeping operations in our pre-opening phase and beyond. This role is essential for establishing effective cleaning protocols, training staff, and maintaining the hotel’s reputation for excellence. The ideal candidate will have a strong background in housekeeping management, excellent leadership skills, and a keen eye for detail.

Key Responsibilities

• Team Leadership: Recruit, train, and manage a team of housekeeping staff, ensuring they deliver high-quality service and adhere to company standards.
• Operational Management: Develop and implement efficient housekeeping procedures and cleaning schedules to optimize workflow.
• Quality Control : Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and maintenance standards.
• Inventory Management: Oversee the procurement and management of cleaning supplies, linens, and guest amenities while maintaining optimal stock levels.
• Budget Oversight: Prepare and manage the housekeeping department budget, implementing cost control measures to maximize efficiency.
• Collaboration: Work closely with other departments such as Front Office and Maintenance to ensure seamless operations and address any guest requests or issues promptly.
• Guest Satisfaction : Respond to guest feedback regarding cleanliness and service, ensuring that all concerns are addressed swiftly.

Qualifications

• Previous experience as an Executive Housekeeping Manager or similar position
• Pre-Opening experience is an advantage.
• Minimum of 10 years of experience in housekeeping management within the hospitality industry, with at least 5 years in a supervisory role.
• Proven experience in pre-opening hotel operations is highly desirable.
• Strong leadership abilities with excellent communication skills.
• In-depth knowledge of cleaning techniques, sanitation standards, and safety protocols.
• Preference will be given to local candidates.