Executive Assistant to Director of Hospitality at VFD Group

Job Description

• The Executive Assistant provides high-speed administrative, coordination, and operational support to the Director of Hospitality.
• This role ensures seamless execution across multiple hospitality assets, including hotels, restaurants, lounges, and leisure facilities.
• It is an execution-driven support function, requiring strong organizational ability, attention to detail, and the capacity to manage parallel priorities in a fast-paced hospitality environment.
• This is not a passive administrative role success requires proactive thinking, ownership, and the discipline to follow through on deliverables across teams and locations.

Responsibilities

• Manage calendars, meeting schedules, travel plans, and site visit logistics for the Director.
• Coordinate preparation and readiness for inspections, operational reviews, audits, and property tours.
• Track operational issues and ensure timely resolution by responsible parties.
• Attend key meetings and produce structured minutes with clear action items.
• Maintain action trackers, assign responsibilities, and monitor deadlines.
• Follow up on all outstanding deliverables across hospitality units.
• Collate weekly, monthly, and quarterly updates into clean, consolidated management reports.
• Organise documents, presentations, photos, videos, and evidence links in Google Drive.
• Prepare meeting briefs, summaries, and pre-read reports as required.
• Draft professional emails, follow-up messages, and escalation letters on behalf of the Director.
• Prioritise and filter incoming requests, ensuring timely attention to high-impact matters.
• Serve as the coordination link between hotel managers, operations teams, F&B units, and external partners.
• Track team submissions and project timelines, ensuring timely delivery.
• Escalate delays or operational gaps promptly and professionally.
• Drive execution discipline across all hospitality assets.
• Guest experience flow and service standards
• F&B operations, sequencing, and turnaround processes
• Rooms operations and quality checks
• Event flow and on-site operations
• Basic interpretation of operational red flags, performance issues, and service gaps
• Fast thinker and fast executor
• Highly organised, detail-oriented, and proactive
• Discreet, trustworthy, and professional with sensitive information
• Zero tolerance for gossip, politics, or unproductive behaviour
• Strong written and verbal communication skills
• Tech-savvy (Google Docs, Sheets, Drive, email, WhatsApp)
• Calm, solution-focused, and composed under pressure
• Strong personal style, grooming, and visual awareness aligned with VFD’s brand image

Requirements

• Bachelor’s Degree in Hospitality, Business Administration, Management, or related field
• 2–5 years of experience in executive support, operations coordination, or hospitality administration
• Experience in hotels, F&B, or multi-site operations is an advantage
• Uphold professionalism, discipline, and the VFD standard of execution excellence
• Demonstrate ownership, integrity, and high personal accountability
• Represent the Director and Hospitality division with maturity and discretion
• Maintain strict confidentiality and high ethical standards

Benefits

• Competitive base salary + uncapped commissions
• Sales incentive bonuses for hitting monthly/quarterly goals
• Travel allowance and flexible work setup where applicable
• Growth opportunities in a fast-scaling fintech across African markets
• Learning and development support
• Working with a truly global and supportive team that will work together to support you for success.