ERP Analyst (MS Dynamics Business Central) at Promasidor

Role Description

• Business Systems Analysts serve as the crucial link between IT and business stakeholders.

They ensure that:

• Business needs are thoroughly analysed, documented, and communicated.
• Business requirements are translated into functional specifications, conducting also business process analysis to guide the development and implementation of IT solutions.
• Business Systems (new and changed) are thoroughly tested before they are deployed in our Live environment, both internally within IT and through users’ acceptance tests.
• Users are supported in performing the portion of their roles that requires the use of our Business Systems (training, issues resolution etc).
• Business Systems Analysts also support, actively participate in or even drive project management activities (depending on the systems and projects).

Key Responsibilities & Activities

• Serve as a liaison between technical and business teams to align IT solutions with business needs.
• Gather and analyse business requirements including comprehensive business process analysis.
• Create complete, detailed, well-structured and clear functional specifications.
• Organise, Supervise and Perform testing to ensure no or minimal and minor production issues.
• Train users.
• Support timely projects delivery.
• Manage and handle prompt resolution of support tickets to completion.

Qualifications

• Bachelor's degree in Business, Information Technology, or related field
• Experience with ERP systems, particularly Microsoft Dynamics Business Central, is required
• Analytical Skills and Business Analysis abilities; certifications like CBAP, CCBA, ECBA, PBA, or Lean Six Sigma are valued.
• Proficiency in defining Business Requirements
• Customer service-oriented mindset
• Strong problem-solving and critical thinking skills
• Excellent communication and interpersonal abilities
• Having worked in an FMCG Manufacturing & Distribution environment is a plus.