Entry Clearance Assistant at British High Commission

Main Purpose of Job

• Dispatch decisions according to manifests sent from the UK decision-making teams, whilst assuring security and integrity according to UKVI policy and guidance
• Manage the content, security and integrity of the passport bank to assure an organised and efficient process according to guidance.

Roles and responsibilities

• Process the printing of documents for cases sent by the UKVI Decision Making Centres (DMCs)
• Manage the content, security and integrity of the passport bank to assure an organised and efficient process according to guidance and security procedures
• Receive, record and follow through to resolve all overturned cases, and manage the Keep My Passport service by commenting on databases and liaising with our commercial partner in line with agreed procedures
• Manage the dispatch process and resolve any complaints or service failures to the VAC, and escalate ongoing problems to a Team Leader
• Manage logistics for UKVI staff and guests: arrange hotel booking, flights and transport arrangements for official travel in and out of Lagos
• Perform other ad-hoc duties at special request to support British Deputy High Commission and UKVI business delivery

Essential Qualifications, Skills and Experience

• Excellent standard of IT
• Proficient in English

Desirable Qualifications, Skills and Experience:

• Previous experience working in a Visa Section or official Government office

Required competencies:

• Changing and Improving, Collaborating and Partnering, Managing a Quality Service, Delivering at Pace

Working patterns:

• 07:30 -13.30hrs and 07:30 -12:30 on Fridays
• Some flexibility in working hours and patterns may be possible.

Salary  
NGN 317,764.81 / Month.

Other benefits and conditions of employment:

• Learning and development opportunities (and any specific training courses to be completed):
• Due to the temporary nature of the role, there are limited learning and development opportunities available to the successful applicant.
• An analysis of training needs will be discussed between the successful candidate and line manager.