Energy Sales Representative at Ikeja Electricity Distribution Company

ROLE PURPOSE

Perform sales and marketing of electricity, accounting for energy delivered and driving collections of energy billed to the customer.

ROLE ACCOUNTABILITIES

• Manage customer relationship on issues such as meter reading and customer record validation.
• Monitor Post Paid (PPM) machines physically when the need arises.
• Monitor meter readings through MRS app.
• Coordinate with other department in managing customer complaints on meter reading activities
• Perform on site activities/monitoring with regards to installed meters
• Supervise the Disconnection / Re-connection (DCRC) team.
• Perform cash drive activities
• Recommend tariff using IE application - I.E force.
• Capture new customer and periodically engage in tariff reclassification for customers.
• Customer accounts maintenance to avoid build-up of unrealistic debts (vacant premises, etc)
• Assist in carrying out other duties as requested by the commercial manager/ Undertaking manage and ESC

MINIMUM REQUIREMENTS

• First degree (B.SC or H.N.D) in Marketing, Social Sciences or any relevant field
• Minimum 1-year field experience in sales and marketing
• Understanding of the peculiar revenue collection challenges of the energy industry
• Basic computer proficiency (MS Excel, Word, Outlook)
• Technical Competencies
• Electricity Regulations and Policies
• Data Gathering and Analysis
• Focus Customer
• Customer Support
• Electricity Regulations and Policies
• Non-Maximum Demand Meter Reading