Employee Service Manager at Aldelia Limited

About this offer

Onboarding and Offboarding

• Develop and maintain onboarding workflow and starter packs; coordinate IT, facilities and line-manager tasks to ensure new hire readiness.
• Conduct welcome induction, role-specific briefings and initial probation monitoring, capture feedback for improvement.
• Manage structured offboarding such as exit interviews, knowledge transfer, access revocation and final settlements.

HR Administration and HRIS Management

• Maintain employee master data and run daily/weekly reconciliation with payroll and finance.
• Process contracts, amendments, secondments, promotions and status changes with audit trail and approvals.
• Configure and maintain HRIS workflows, access controls and reporting, delivering periodical data quality drives and reconciliations.

Payroll and Benefits Coordination

• Validate payroll inputs, manage exception queues and coordinate monthly payroll sign-off with payroll provider.
• Administer benefits enrolments, claims processing and life‑event updates, maintain vendor SLAs and service credits.
• Run statutory reporting and support tax/deduction reconciliations with finance.

Employee Case Management and Service Delivery

• Operate case/ticketing system, triage inquiries, assign ownership, escalate policy/legal issues and close within SLA.
• Build and maintain an Employee Services knowledge base and self‑service resources.
• Produce regular service metrics and manage backlog reduction initiatives.

Records, Compliance and Governance

• Maintain personnel file standards and records retention in line with legal requirements and internal policy.
• Ensure data protection controls for HR records and support audit requests with accurate evidence packs.
• Implement SOPs, delegations and control checks for sensitive transactions.

Vendor and Stakeholder Management

• Manage relationships with HRIS software provider, background-check providers and other HR suppliers.
• Coordinate with HRBPs, Talent Acquisition, IT, Finance and Facilities to deliver cross-functional HR services.
• Negotiate service levels, review KPIs and run quarterly vendor performance reviews.

Continuous Improvement and Automation

• Identify repetitive tasks for automation; design and implement process improvements to reduce cycle times and error rates.
• Lead periodic root-cause analysis on recurring payroll or data issues and implement corrective actions.
• Deliver training for HR admins and business users on HRIS features and process changes.