Employee Journey and Environment (Product Owner) at Kuda Bank

Role

As a Product Owner for employee journey and environment, you will be crafting a workplace experience that authentically reflects the company way of working; building a team of service-minded professionals that work on behalf of the workforce; delivering tools and technology to enable seamless workflow and collaboration across diverse teams and geographies.

You will take care of the day-to-day running of projects, including preboarding to offboarding, and everything in-between as part of the employee lifecycle; you will work with facilities teams to ensure physical experience of people enables their upmost productivity in collaboration and individual contribution scenarios; you will work with HR and finance teams to understand productivity and economic impact of implementing policies and projects; you will work with teams to define the right mix of WFH, international travel, in-office work for each of them and find best tools and processes to enable their maximum performance and engagement.

Responsibilities

• Lead a cross-functional program to elevate employee experience through strategies like product management, agile methodologies, employee centred design.
• Define, map out and execute Employee Journey Map, working in partnership with HR, COEs, People Ops, HR Tech, Tech Infra, Finance, Facilities teams.
• Facilitate and conduct meetings with stakeholders to capture and define opportunities; leverage these insights & map candidate and employee journeys that’s also aligned to business strategy, people priorities, and user data that will have a significant impact on the overall employee experience
• Act as Product Owner for key employee journeys, and lead a cross functional team on all aspects of end-to-end product delivery, from idea to roll-out, ensuring objectives are met.
• Work on both virtual and physical experience of employees, work closely with teams to define their working environment, be it remote-first or physical team space, engage with facilities and technology teams to strive for reliable infrastructure for effective collaboration
• Use Product Marketing knowledge to design effective product launch strategies, leading to swift adoption and engagement of the employees
• Drive, measure, and advise on employee journey effectiveness with teams across the People and Product team, work on OKRs and metrics that objectively represent efficiency of the program
• Educate, communicate, and coach stakeholders, responsible for employee processes, to develop new capabilities in the consumerization of the employee experience

Requirements

• Detail-oriented, with excellent organisational and project planning and execution skills
• Successful track record of delivering results in a dynamic environment; effectively balances short and long-term goals.
• General understanding and knowledge of software development; strong technical and programming aptitudes.
• Scrum Product Owner or Agile practitioner or Business analyst experience will be an advantage
• Problem-solving skills, grounded in data and feedback and driven toward process simplification.
• Forward-thinking and able to extrapolate learnings and industry trends to build a roadmap for the future
• Proven ability to work effectively in a variety of situations and collaborate across teams and at all levels of the organization.
• Adept at influencing stakeholders through interpersonal and negotiation skills; can form relationships through a shared vision.
• Excellent written and oral communication skills; able to flex style based on the audience.
• Able to work independently with minimum supervision, in a team, and cross-functionally with other teams
• Excels in a fun-loving, yet driven environment
• Possess a positive attitude; resourceful and self-motivated

Benefits

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group Life Insurance
• Health Insurance
• L&D Training