Employee Care Specialist at Resource Intermediaries Limited

Position Overview

• The role provides strategic employee engagement support, localized HR operations, and proactive workforce relations management across operational sites in Maiduguri and Challawa.
• The Employee Care Specialist will serve as atrusted HR liaisonwithin the region, delivering people-focused solutions, resolving employee issues, and ensuring HR strategies are implemented with full sensitivity to local context and cultural dynamics.

Key Responsibilities
Employee Relations & Workforce Support:

• Serve as the primary point of contact for all employee care issues, ensuring swift and confidential resolution of grievances, interpersonal conflicts, or welfare concerns.
• Promote aculture of trust and fairnessby reinforcing employee engagement initiatives, values-driven communication, and feedback mechanisms across the sites.
• Mediate conflict resolution and escalate complex cases in alignment with internal policies and statutory provisions.

Regional HR Operations:

• Provide on-ground support in implementing corporate HR policies, employee programs, and disciplinary procedures in alignment with national labour laws and organizational standards.
• Monitor employee attendance, welfare, safety concerns, and local morale—reporting patterns that require management intervention.
• Support the HRBP and Plant HR in deploying staff communications, engagement surveys, and reward recognition campaigns.

Strategic HR Alignment:

• Collaborate with functional leaders to identify region-specific workforce challenges and deploy actionable HR interventions.
• Support leadership teams inchange management processes, workforce realignment, or union negotiations as necessary.
• Champion employee onboarding, exit interviews, and feedback loops to optimize employee lifecycle experience in the region.

Required Qualifications

• Bachelor’s Degree inHuman Resources, Industrial Relations, Sociology, Psychology, or related discipline.
• Minimum of 2–3 years’ experiencein HR, employee relations, or workforce engagement, preferably in FMCG or manufacturing.
• Prior exposure toregional workforce management in Northern Nigeriais strongly preferred.
• Strong problem-solving, negotiation, and interpersonal communication skills.
• Fluency inHausa and/or Kanuriwill be considered a major advantage for community integration.