E-Commerce Operations Officer at MINISO Lifestyle Nigeria Limited

ABOUT THE ROLE:

• We are looking for a smart and results-driven individual who is experienced in operating e-commerce platforms.

Responsibilities:

• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
• Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
• Stay up-to-date with industry trends and best practices to drive innovation and maintain competitive advantage.
• Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
• Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.
• Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
• Establishing efficient order fulfillment processes and coordinating product shipments.
• Ensure compliance with all applicable laws and regulations related to e-commerce operations.

Qualifications:

• Bachelor's degree or Higher National Diploma.
• Relevant professional qualification or certification is a plus.
• Minimum of 2 years working experience in e-commerce operations or a similar role.
• Good knowledge of operating e-commerce platforms and its functional modules is required.

Skills Required:

• Excellent verbal and written communication skills.
• Strong data analysis skills with the able to adjust the sorting of goods from data.
• Tech Savvy and Proficiency in Microsoft Office Applications.
• Ability to carry our relevant research and familiarity with leading e-commerce platforms.
• Understanding of the functional modules of leading platforms.
• Knowledge of customer service best practices.
• Keen attention to detail and organizational prowess with the ability to multitask.
• Collaboration and interpersonal skills.
• Problem solving, critical thinking and reporting skills.
• Must have a certain aesthetic awareness of store decoration and in extracting the selling points of products.
• Proven experience in inventory and vendor management.
• Expertise in logistics and order fulfillment.