E-Commerce & Logistics Executive at FoliXx Hospitality

Job Summary

• As we expand our digital footprint and scale our delivery operations, we are seeking a smart, tech-savvy, and hands-on E-commerce & Logistics Executive to lead and coordinate our online order management and last-mile delivery operations.
• The E-commerce & Logistics Executive (Delivery Manager) will be responsible for overseeing the complete delivery and logistics ecosystem of the business.
• This includes managing inbound and outbound deliveries, supervising delivery personnel (riders), optimizing order fulfillment timelines, coordinating with kitchen/production teams, and ensuring a seamless customer experience from click to door.

Key Responsibilities
Delivery & Logistics Management:

• Coordinate and monitor all food and beverage delivery operations across business units.
• Supervise and manage in-house and third-party delivery riders/personnel.
• Track delivery timelines and ensure orders are dispatched and delivered within SLA.
• Resolve delivery delays, customer complaints, or logistics disruptions swiftly and professionally.
• Monitor route optimization and rider performance for efficiency.

E-commerce & Order Fulfillment:

• Oversee daily e-commerce order processing from multiple platforms (website, WhatsApp, delivery apps, etc.).
• Coordinate closely with kitchen, production, and customer service teams to ensure readiness and dispatch.
• Sync orders across POS and dispatch software to minimize errors or missed orders.

Rider Supervision & Operations:

• Lead recruitment, onboarding, training, and performance management of delivery riders.
• Maintain delivery rosters, assign shifts, and track attendance or disciplinary actions.
• Ensure riders are properly uniformed, briefed, and equipped for optimal customer-facing performance.

 Inventory & Logistics Tools:

• Track and maintain records of delivery bikes, fuel usage, logistics equipment (helmets, boxes, jackets).
• Conduct regular checks to ensure rider safety and vehicle compliance.
• Monitor and report issues with delivery tools, apps, and devices used by delivery personnel.

Technology & Reporting:

• Utilize logistics and e-commerce tools to track performance and customer satisfaction.
• Generate daily, weekly, and monthly reports on delivery KPIs, rider performance, complaints, and dispatch timelines.
• Make data-driven decisions to improve efficiency and customer delivery experience.

Customer Experience:

• Act as a bridge between customer service and delivery teams to ensure customer satisfaction.
• Follow up on delayed orders and ensure customers receive updates where necessary.
• Investigate complaints regarding missing or incorrect deliveries and resolve appropriately.

Key Requirements

• Bachelor’s Degree or HND in Logistics, Business, E-commerce, or a related field.
• 2–4 years of proven experience managing delivery or logistics operations in the food, retail, or hospitality sector.
• Strong understanding of last-mile logistics and third-party delivery platforms (e.g., Bolt Food, Chowdeck, Glovo, Jumia Food, etc.).
• Tech-savvy with experience using delivery dispatch tools, tracking apps, POS systems, or order management software.
• Experience supervising or managing delivery riders/field personnel.
• Strong communication, leadership, and organizational skills.
• Ability to work under pressure, especially during peak hours and weekends.
• Good knowledge of local routes and traffic conditions is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Growth opportunities within a fast-paced, expanding hospitality brand.
• Access to learning and development resources.
• A dynamic team environment where innovation is welcome.