E-commerce Dispute Specialist at Project Growth

Key Responsibilities:
Customer Dispute Management:

• Address and resolve customer disputes by leveraging comprehensive knowledge of company policies and marketplace/merchant guidelines.
• Handle disputes related to a variety of issues, including:
• Items not received
• Return requests
• Items not as described
• Unrecognized transactions
• Missing or damaged items
• Craft and edit response drafts to ensure effective communication and resolution of disputes.
• Ensure timely management and resolution of all disputes.

Documentation and Support:

• Provide supporting documentation for dispute resolutions.
• Maintain accurate and detailed records of all dispute interactions and resolutions.

Requirements:
Technology and Automation:

• Proficiency in utilizing the company’s proprietary technology and automation tools.
• Ability to manage and prioritize multiple tasks using internal systems.

Interpersonal and Communication Skills:

• Excellent interpersonal skills with a strong ability to work collaboratively within a team.
• Exceptional verbal and written communication skills, with the ability to convey information clearly and effectively.

Adaptability and Problem-Solving:

• Ability to thrive in a fast-paced technology-driven environment.
• Demonstrated analytical skills with the ability to exercise good judgment and initiative.

Qualifications:

• A college degree is preferred, but equivalent industry experience will be considered.
• Above average computer proficiency and the ability to quickly learn new software and systems.

Preferred Attributes:

• Strong attention to detail and organizational skills.
• Ability to maintain composure under pressure and handle difficult customer interactions professionally.
• Commitment to continuous improvement and willingness to take on additional responsibilities as needed.

Qualifications:

• 3-5 years of experience in DTC marketing, with a focus on e-commerce.
• Proven track record in enhancing UI/UX for e-commerce platforms.
• Experience with Shopify store management and optimization.
• Proficiency in using Klaviyo for email marketing, with a knack for creating engaging content with provided assets.
• Strong analytical skills, with experience in using data to drive e-commerce growth.
• Excellent problem-solving abilities and attention to detail.
• Availability to work EST hours is required