Primera Africa Finance Group is a financial services firm that provides a range of services to clients across the African continent. Our goal is to provide bespoke financial solutions, in the most professional and efficient manner to meet our clients' individual needs.
Such ambition requires the ability to understand the various peculiar needs of our clie...
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Manages the administrative and operational functions of the Unit.
Ensures all customer complaints are resolved in a timely fashion.
Ensures all open transaction positions are closed without constituting reconciliation issues.
Handles customers’ card requests, new product/service requests and replacement requests as well as provide first-hand support to card management related issues.
Use dispute sources/platforms to resolve transaction disputes on all Interswitch transactions, Visa transactions, Mastercard transactions, Etranzact transactions,
NIP/NIBSS transactions and other mobile money transactions, etc.
Process transactions so as to close open positions on all Interswitch Settlements, Visa settlements, Mastercard Settlements, Etranzact Settlements, NIP/NIBSS Settlements, and other mobile money settlements, etc.
Receive and process new physical/virtual card requests and card replacement requests, handles cost implications on all card requests and ensures costs are distributed correctly.
Supports customers on malfunctioning cards and other card related issues.
Monitors transactions on electronic channels and escalates any observed unusual trends.
Ensuring funds disbursement to our customers for all accepted Remote On-Us disputes.
Monitoring of the failure rate across all E-Channels and process refunds of out-rightly failed transactions.
Liaise with other banks and other switching companies to include (Flutterwave, PayStack, Unified Payments, and Interswitch) to resolve all dispute claims affecting our customers.
Weekly preparation of e-Channel product & platform Performance Report and presentation to Management.
Ensure daily Reconciliation of Card Stock Accounts.
Perform any task as may be assigned by Head of Operations.
Driving continuous improvement on key processes and procedures for the bank.
Ensures that the unit complies with regulatory and institutional requirements and laws governing card and Instant transfer(NIP/NIBSS)processing.
Qualifications
Minimum of B.Sc in any related field
4-6 years working experience in E-Banking/E-Channel in a reputable bank across Reconciliation, Dispute Settlement, Charge-Back, POS and Card Operations, Customer Service, etc
General banking experience especially in operations, customer serviceor support service units.
Excellent Data Analysis skills including Advanced Excel and SQL is essential.
Advanced knowledge of CBN, NIP/NIBSS processes and regulations around E-Banking Operations is essential.
Required Skills & Competencies:
Critical thinking
Personable
Problem solving
Organize information
Strong knowledge of banking operations
Process Improvement
Change Management
Pay attention to details
Team player
Honest, proactive and hardworking
Ability to adapt to changes
Excellent written and verbal communication skills.
Gmail
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