Duty Officer at Green Africa

Job Role

• Supervising resource utilization to meet Green Africa's standard while balancing customer service and accounting requirements
• Providing leadership and direction for assigned staff over a 7day shift covering all daily flights, to achieve departmental goals for productivity and quality
• Providing correct information regarding fares, ticketing, product knowledge and refunds to airport front level staff
• Maintaining accurate records and update PNR files
• Supervising all Reservations & Ticketing team activities in both back office and front desk to optimize all customer interactions into potential sales outcome
• Ensuring all agreed SLAs, safety standards and procedures are adhered to by all internal and external parties
• Ensuring all in-house teams and third parties adhere to agreed working practices/guidelines to ensure safe and on time turnaround.

Qualifications

• Bachelor's Degree or Higher Diploma in any field
• 2-3 years proven experience in a similar role
• Advanced computer skills and high attention to detail

Must Have Skills:

• Excellent communication and interpersonal
• High-level numeracy
• Must be willing to work outdoor weather conditions under time pressure
• Advanced computer skills and high attention to detail

Good to have skills:

• Problem-solving skill
• Attention to details
• Ability to remain calm personality in difficult situations