Director, Regional Channels and Data Management, CCIB - (2200031966) at Standard Chartered Bank

The Role Responsibilities

Strategic and Financial Performance

• Responsible for executing on the Digital Channels and Data Analytics (DCDA) strategy and annual operating plan for countries in the West Africa Cluster.
• Review digital platforms enhancement and rollout to ensure best-in-class services to target clients
• Manage digital platform deployment and commercialization via reviewing of functional specification, support and participation in testing and conduct training 
• Manage digital platform utilization (e-ratio), penetration and reduce dormancy
• Work closely with Group and Regional DCDA Management Team to develop an overall digital platform road map and manage all aspects of channel related activities
• Lead to drive implementations across API, DLT and TPP 
• Co-ordinate with the Group DCDA, Product, integrated middle office (IMO), Cash/Trade service and Implementation teams to deliver the digital solutions for clients
• Promote and Drive usage of Client On-boarding Portal, Mobile APP, Digital Servicing Tools including Chatbot and WalkMe where applicable.
• Monitor market trends and make recommendations to group/ regional teams in order to keep abreast of the client needs
• Evaluate and Drive the regulatory requirements for digital platforms, closely work with Product for prioritization, Compliance and Technology in terms of internet security, sanction check and prevention of money laundering 
• Collaborate with Product and Sales teams in terms of Commercialisation of DCDA capabilities, delivering KPI, utilisation push and reduce dormancy rate
• Ensure adherence to Product Governance and Operational Risk Framework and all relevant policies and procedures
• Capture competitor intelligence and regulatory information and use it to develop or reinforce our competitive edge

Leadership

• Provide leadership in the deployment and commercialization efforts of digital channels and platforms, including APIs, DLTs and TPP. 
• Lead digital platform roll out campaigns to build awareness and increase adoption, across Cash, Trade and Securities Services 
• Drive and manage digital platform performance by tracking platform income, electronic conversion/ penetration, utilisation and cross sell.
• Actively promote strategic ERP integration (API, DLT, SAP, Oracle & SWIFTnet) to drive client stickiness.
• Ensure full compliance with regulatory guidelines and regular self-assessment in digital platforms

Product Management and Development

• Provide digital platform solutioning support for complex deals or RFPs and sponsor them to conclusion
• Manage deployment and commercialization projects within the approved timeframe and budget
• Sponsor launches of product enhancements, new products or new platforms as required.  
• Identify and market-size new business opportunities and revenue pools and articulate the digital platform capabilities needed to seize a share of them
• Act as the main conduit for championing to Central Product all investment cases (BRD or QPR) for development or enhancements and for local regulatory requirements
• Review checklist and provide feedback with regards to the deployment of a new capability in the countries. Ensure to fix gaps or local nuisances to address the business and regulatory requirements, prior to the rollout.

Clients

• Joint responsibility with CCIB coverage and TB Sales for developing, improving and leveraging senior client contacts within key local accounts with a view to expand cross-sell across the existing CCIB product suite.
• Understand the needs of customers and prospects, and implement structures and solutions to meet these needs
• Work with operations team to improve overall service standards and to ensure that quality of service to customers remains superior to competition
• Establish a strategy that drives a customer-centric view with activities including but not limited to focus groups, customer surveys
• Monitor and improve the client feedback (NPS) in relation to Digital Platform for the countries and address thematic issues, if any.

Governance

• Ensure delivery of Regulatory projects within the stipulated timeframe, after the prioritisation and approval of Regional /Group Product
• Ensure Country compliance on Group Operational Risk, Standard for Audit, Control and Financial reporting
• Act as a liaison with the local risk committees and represent for any DCDA related item.

Regulatory & Business conduct 

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Digital Platforms team in assigned countries to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Financial Crime Prevention; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key Stakeholders
External

• Customers (across the breadth of the portfolio)
• Regulators (if requested by the CEO / relevant authority)
• Vendors
• Infrastructure providers
• Media (in accordance to laid down Bank and DCDA communications policies)
• Competitors (industry initiatives)

Internal

• CCIB Coverage and TB Sales, TB Heads, CCIB Heads, Group Digital Channels & Data Analytics (DCDA), TTO Head, Regional DCDA, Integrated Middle Office (IMO/COBAM), Implementation Leads, Client Service Group, Finance, Legal, Compliance, Relevant country committees, Corporate Affairs, Marketing, Audit, CEO/EXCO

Other Responsibilities

• Embed Group’s brand and values for assigned countries of responsibility 
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Ideal Qualifications

• Post-secondary technical or business degree / MBA is a strong asset.
• Project Management qualification is a strong asset and value addition.