Dedicated Hospital Manager at Christian Miracle Hospital

Mission Statement

• To lead Christian Miracle Hospital in delivering exceptional Christ-centered healthcare while driving business growth, operational excellence, and spiritual transformation of our community through compassionate service and innovative healthcare solutions.

Job Summary

• To oversee the daily operations, financial health, and strategic growth of the hospital.
• You are the "Chief Revenue Officer," responsible for transforming the hospital into a profitable brand while maintaining high spiritual and clinical standards.
• The ideal candidate will lead initiatives to generate and engage with business partners to build new business for the company.
• This candidate will be focused and have strong communication skills.
• They should be able to think critically when making plans and have a demonstrated ability to execute a particular strategy.

Core Responsibilities
Medical/Operational Leadership:

• Oversee daily hospital operations to ensure smooth workflow and efficient patient care across all departments.
• Ensure compliance with Nigerian healthcare regulations, NHIS accreditation standards, and industry best practices.
• Develop and implement strategic plans for service expansion, quality improvement, and resource optimization.
• Manage financial records, budget preparation, cost control, and revenue generation initiatives.
• Coordinate patient flow management to minimize wait times and maximize patient satisfaction.

Cost Control:

• Audit inventory weekly to prevent pilferage of drugs and consumables.

Staff Performance:

• Conduct monthly appraisals based on financial targets (KPIs) and patient satisfaction scores.

Service Excellence:

• Ensure waiting times are under 20 minutes and the facility is spotless

Business Development & Marketing:

• Develop and execute comprehensive marketing strategies to increase patient acquisition and market share in Enugu and surrounding areas.

Revenue Generation:

• Develop and execute a strategic marketing plan to increase monthly patient registration by 20% and surgery bookings by 15%.

Partnership Management:

• Secure retainerships with at least 3 new corporate organizations (banks, schools, NGOs) per quarter.

Lead Conversion:

• Manage the "Patient Pipeline." Ensure every enquiry (phone/walk-in) is followed up until they register or book a procedure.

Digital Marketing:

• Oversee the hospital’s social media presence, ensuring daily posts of "Testimonies" and health tips to drive engagement.
• Maintain and nurture relationships with referring physicians, corporate clients, community leaders, and religious organizations to generate consistent patient referrals.
• Implement digital marketing initiatives including social media presence, website optimization, and online patient engagement platforms.
• Organize community health outreach programs, seminars, and health education sessions to build brand awareness and trust.
• Set monthly patient acquisition targets for all departments and monitor performance against KPIs.

Staff Leadership & Christian Values:

• Recruit, train, and mentor a team of born-again Christian staff who align with the hospital's mission and values.
• Foster a culture of excellence, compassion, and Christ-like service among all hospital personnel.
• Conduct monthly performance evaluations with clear KPIs and provide coaching for underperforming staff.
• Ensure all staff maintain impeccable grooming, professional deportment, and courteous communication with patients and visitors.

Key Performance Indicators (KPIs - Monthly)

• Patient acquisition growth rate (minimum 15% month-over-month)
• Revenue generation against budget targets (minimum 95% achievement)
• Patient satisfaction score (minimum 4.5/5.0)
• Staff retention rate (minimum 90%)
• Operational cost control (variance within 5% of budget)
• Number of new corporate partnerships secured (minimum 2 per month)
• Community outreach program participation (minimum 4 events per month).

Person Specifications / Requirements
Essential Qualifications:

• Bachelor's degree in any field
• Minimum of 2 years’ experience in management, business development, sales/marketing and/or healthcare leadership role
• Proven track record in healthcare business development and revenue growth
• Strong understanding of Nigerian healthcare regulations and NHIS operations.

Essential Skills & Attributes:

• Born-again Christian with strong moral character and alignment with Christian values
• Exceptional leadership, team management, and conflict resolution skills
• Advanced business development, marketing, and sales abilities
• Proficient in financial management, budgeting, and revenue cycle optimization
• Excellent communication, presentation, and interpersonal skills
• Computer literacy in hospital management systems, MS Office Suite, and digital marketing tools
• Strategic thinking with ability to convert vision into actionable plans
• Resilient under pressure with strong problem-solving capabilities.

Preferred Experience:

• Experience in private hospital management or HMO in Nigeria
• Background in obstetrics/gynaecology or specialized surgical services
• Track record of successful community engagement and stakeholder relationship management

Responsibilities:

• Identify partnership opportunities
• Develop new relationships in an effort to grow business and help company expansion
• Maintain existing business
• Think critically when planning to assure project success.

Qualifications:

• Bachelor's degree or equivalent experience
• 3Prior industry related business development experience
• Strong communication and interpersonal skills
• Proven knowledge and execution of successful development strategies
• Focused and goal-oriented.