Deck Sales Lead at Club Concierge Africa

Responsibilities
Sales Presentations and Demonstrations:

• Lead by example by conducting effective sales presentations to prospective clients, showcasing the benefits and features of the company’s products and services.
• Provide demonstrations and answer client questions to address concerns and objections.
• Mandatory Participation in sales meetings, regular training sessions, and professional development activities.

Closing Sales:

• Negotiate terms and close sales deals, ensuring that client needs and expectations are met.
• Prepare and process sales contracts and related documentation.

Client Relationship Management:

• Build and maintain strong relationships with clients to ensure customer satisfaction and repeat business.
• Follow up with clients post-sale to ensure they are satisfied with the product/service and address any issues or concerns.

Sales Strategy and Planning:

• Implement sales strategies provided by the senior management to achieve or exceed sales targets.
• Identity sales opportunities by communicating effectively to the Deck Team.
• Report trends (either positive or negative) to senior management for cohesive decisions and outlook in ensuring smooth operations.
• Project Individual deck monthly sales revenue while collaborating with the Head of Sales on how to achieve this effectively.
• Analyze market trends and competitor activities to identify opportunities for growth and effectively communicate with the senior management.
• Set clear sales goals and objectives for your sales team.

Team Leadership and Development:

• Mentor sales representatives to build a high-performing sales team.
• Conduct weekly performance evaluations and provide constructive feedback to senior management.
• Foster a positive, highly competitive and motivating work environment.
• Organize and lead daily pre-sales (motivation) and after-sales (applaud, correct, and train) meetings sessions.

Customer/Member Relationship Management:

• Develop and maintain strong relationships with key clients and prospects.
• Ensure high levels of customer and member satisfaction by addressing client needs and concerns promptly.
• Oversee the entire sales process, from telemarketing to closing deals within Individual deck parameters.

Performance Monitoring and Reporting:

• Monitor sales team performance and track Individual sales representatives and T.O.’s key performance indicators (KPIs).
• Prepare and present regular sales reports to senior management.
• Identify areas for improvement and implement corrective actions.

Collaboration and Coordination:

• Work closely with the telemarketing team to ensure quality leads, timely tours and feedback on customer-booker conversations (positive and negative).
• Coordinate with other departments such as Telemarketing, administration, Contracts, finance, and operations to ensure smooth sales support and processes.
• Represent the company at industry events, trade shows, and networking functions.

Compliance and Ethics:

• Ensure all sales activities comply with company policies, industry regulations, and ethical/honest standards.
• Promote a culture of integrity and ethical behavior within the sales team.

Requirements

• Candidates should possess a Bachelor's Degree with 2 - 5 years work experience.