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  • Posted: Feb 22, 2025
    Deadline: Not specified
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  • Project Growth champions remote flexibility, prioritizes employee well-being, fosters inclusivity, and cultivates a culture of continuous learning and innovation. All roles are remote unless it is explicitly stated otherwise. Join our global tech journey!
    Read more about this company

     

    Customer Support Representative

    Key Responsibilities

    • Customer Support via Zendesk: Provide prompt and professional email responses to customer inquiries, ensuring a positive player experience.
    • Issue Reporting: Identify and report technical issues or bugs in Jira, collaborating closely with the Quality Assurance (QA) team for resolution.
    • Smoke Testing: Quickly familiarize yourself with the game to run QA smoke tests and assist in identifying potential issues.
    • Collaboration: Work with internal teams via Slack to communicate customer concerns and support ongoing improvements.
    • Knowledge Base Management: Assist in updating and maintaining customer support documentation and player-facing FAQs to ensure accuracy and relevance.

    Secondary Responsibilities

    • App Store Review Management: Monitor and respond to player reviews on the Apple App Store and Google Play Store, addressing concerns and feedback constructively.

    Qualifications
    Experience

    • 2+ years experience in customer support, preferably in a gaming or tech-related environment.
    • Proficiency in Zendesk for email-based customer support.
    • Experience with Apple App Store and Google Play Store management is highly advantageous.

    Skills

    • Strong written communication skills in fluent English.
    • Comfortable using Jira to log and track technical issues is highly preferred.
    • Familiarity with collaboration tools such as Slack.
    • Ability to quickly learn and navigate gaming environments for effective troubleshooting.

    Preferred Traits

    • Fast learner with the ability to quickly familiarize themselves with the game mechanics and features.
    • Highly organized, detail-oriented, and responsive in handling customer inquiries.
    • Flexible with working hours to accommodate support demands.
    • Multilingual skills (French, Japanese, Italian, German, etc.) are highly advantageous.
    • Gaming Experience is a plus.
    • Familiarity with Mobile and PC gaming, stores, and more.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Project Growth on jobs.ashbyhq.com to apply

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