Customer Support Officer at Hausba Smarthomes Limited

Job Summary

At HAUSBA, the Customer Success Officer (CSO) is responsible for ensuring maximised value, for customers from the products and services. This role involves building strong, long-term relationships with customers, providing support and guidance while proactively addressing customer needs. The CSO collaborates with cross-functional teams, such as technical support, Experience Assurance Officers, and sales, to align customer success strategies on improving the overall customer experience.

Core Competencies & Skills

Soft Skills

• Relationship Building: Ability to establish strong relationships and rapport with HAUSBA Supernova customers.
• Ability to be empathic while understanding customer emotions, needs, and perspectives.
• Effective Communication: Must exhibit clear and persuasive communication,in both verbal and written forms.
• Adaptability: Flexibility to adjust to changing customer needs, feedback, and evolving product features or business requirements.

Technical Skills

• Must possess proficiency in approved CRM tools (Zoho) to manage customer interactions, track accounts, and gather insights.
• Ability to analyse customer data, monitor engagement metrics, and make data-driven decisions to enhance customer success.
• Must have a deep understanding of HAUSBA\'S product and service to effectively support, educate, and guide customers.
• Sound technical knowledge of modern smart home technologies, audiovisual systems, and related hospitality solutions is desirable

Behavioural Skills

• Ability to proactively identify challenges and while also being solution oriented.
• Capacity to think strategically to identify customer needs and opportunities aimed at improving customer experience.
• Ability to takeownership of customer outcomes and deliver on commitments to ensure customer satisfaction.
• Attention to Detail

Education Qualification & Experience

• Diploma or Bachelor’s degree in Data Analytics, Customer Experience, Marketing, Business Administration, Communication, Hospitality, or related field.
• 3-5 years in customer success or relevant roles

Pay: ₦200,000.00 - ₦260,000.00 per month