Customer Support Officer at Elvaridah

Job Summary:

• As a Customer Support Officer with 2 years of experience, you will be responsible for providing excellent customer support through various channels, resolving inquiries, and ensuring overall customer satisfaction.
• This role involves addressing a range of customer issues, maintaining accurate records to enhance the customer experience.

Key Responsibilities:

• Respond to customer inquiries and issues via email, phone, and live chat.
• Provide timely and accurate information about pricing.
• Ensure a positive customer experience by addressing concerns and resolving issues effectively.
• Analyse and resolve customer problems, escalating issues when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Generate reports on common customer concerns and contribute to continuous improvement initiatives.
• Gather and analyse customer feedback to identify areas for improvement.
• Proactively suggest improvements to existing processes and procedures.

Requirements:

• At least 2 years of experience in a customer support role.
• Must be Social Media Savy.
• Candidate can be an NYSC candidate
• Candidate must live within Lekki environs
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail
• Prior experience in a customer support role in the food/hospitality industry.
• BSc or HND in any Social sciences