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  • Posted: Jun 14, 2024
    Deadline: Not specified
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    Professional Business Process Outsourcing Firm in Nigeria. eOutsource is a trusted outsourcing partner to organizations in the Private, Public and Development sectors. With our expertise in People, Process and Function outsourcing, we deliver innovative solutions that help our clients achieve their objectives and streamline their business.


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    Entry-Level Customer Care Agent

    Job Description

    • We are looking for skilled and enthusiastic entry-level customer Care Agents to join our dedicated team.
    • As an Intermediate Customer Service Representative, you will be crucial in ensuring our customers receive outstanding support and assistance.
    • You'll interact with customers via [phone / email / chat], addressing inquiries, resolving issues, and providing information about our products and services.

    Key Responsibilities

    • Respond to customer inquiries via [phone/email/chat] promptly and professionally.
    • Identify and assess customer needs to provide appropriate solutions and assistance.
    • Resolve customer issues and escalate complex problems to the appropriate department.
    • Maintain accurate and detailed records of customer interactions and transactions.
    • Collaborate with cross-functional teams to improve customer satisfaction and service efficiency.
    • Stay informed about product updates, promotions, and company policies.

    Requirements

    • Candidates should possess OND / HND / B.Sc Degrees
    • One year experience in customer service or a related field.
    • Excellent verbal and written communication skills.
    • Strong problem-solving and decision-making abilities.
    • Empathetic and customer-focused approach.
    • Familiarity with MS Word, Excel, and PowerPoint software/tools.
    • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

    Method of Application

    Interested candidates should submit their Resumes to: jobs@outsourcenigeria.com using the job title as the subject of the mail.

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