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  • Posted: Jun 14, 2024
    Deadline: Not specified
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    We’re a health insurance company that acts like a technology company. We’re using software, data science and telemedicine to make health insurance more affordable, easier to access and more of a delightful experience
    Read more about this company

     

    Reliance Care Officer

    Description

    • We are looking for dynamic and ambitious self-starters to help respond to and resolve inquiries or issues from our customers and various stakeholders, in the most friendly and empathetic manner.

    Key Responsibilities:

    • Respond to requests, inquiries, and complaints from clients and prospective clients while maintaining a positive attitude.
    • Assist prospective clients in their choice of the company’s health plan by providing relevant and accurate information.
    • Escalate unresolved issues to the appropriate divisions for resolution and ensure optimal client satisfaction.
    • Record details of customers’ complaints, feedback, and suggestions using the appropriate internal communication system.
    • Convince inbound prospects to buy our health insurance products or use any of our services.

    Requirements

    Skills Required:

    • HND / B.Sc degree
    • Must have completed NYSC
    • Basic proficiency in the use of Microsoft Office tools.
    • Willingness to work on a shift basis and on weekends.
    • You have at least 1-year experience within a Customer Service or Customer Success role (added advantage if its a bank) or ideally within the Healthcare industry (HMO)
    • You possess excellent interpersonal as well as written and verbal communication skills.
    • You possess strong analytical skills and are comfortable dealing with numerical data
    • You pay strong attention to detail and deliver work that is of a high standard
    • You are highly goal driven and work well in fast-paced environments
    • Added advantage if you have a medical qualification or background like (Nursing, Medical lab, Pharmacist, Microbiology etc)

    Method of Application

    Interested and qualified? Go to Reliance HMO on jobs.workable.com to apply

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