Job Vacancies at Avetium Consult Limited

About the job

• Promote diversity awareness in hiring practices
• Mentor managers on employee development best practices
• Responsible for administering performance management program
• Advise leadership on hiring and terminations
• Administer payroll, employee benefits and employee value propositions
• Provide guidance on employee behavior and conflict resolution
• Conduct investigations in response to employee complaints
• Partner with leadership to develop succession plans and talent management
• Optimize and manage staff costs to provide returns to the organization
• Consulting with line management and provide daily HR guidance
• Analyzing trends and metrics with the HR department
• Resolvingcomplex employee relations issues and address grievances
• Work closely with management and employees to improve work relationships, build morale and increase productivity and retention
• Provide HR policy guidance
• Identify training needs for teams and individuals
• Evaluate training programs
• Suggest new HR strategies

Requirements

• Bachelor's degree in Human resources or related field.
• Minimum of 5 years experience in Human resource Business Partner
• Strong analytical skills
• Display leadership skills and change management skills.
• Must have relevant experience in the Outsourcing industry.

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About the job

• Answer phone calls in a more professional manner and provide information about products and services as required by the callers
• Responsible for taking or canceling orders, and obtaining details of customer complaints
• Keep records of interactions and transactions of customers; keeping a record of details of customer complaints, inquiries, and comments on the Company’s CRM tool
• Process orders, applications, and forms as required
• Render administrative support to other customer care team members when the need arises, or as instructed
• Follow up with customers and their complaints; ensuring that customer’s requests are attended to accordingly
• Assist teams of customer service representatives in dealing with complaints and inquiries.
• Identify tasks critical to keeping customer satisfaction levels in check
• Select, hire, and train new team members
• Network with various departments and groups that are involved in customer support, orders, and processing for optimum job performance and collaboration
• Ensure productivity is maximized and operational cost is minimized
• Encourage and motivate team members for a continuance of quality service delivery

Requirements

• Perform other duties as may be required.
• Must have B.SC 
• Must have relevant experience in HMO Industry.