Answer phone calls in a more professional manner and provide information about products and services as required by the callers
Responsible for taking or canceling orders, and obtaining details of customer complaints
Keep records of interactions and transactions of customers; keeping a record of details of customer complaints, inquiries, and comments on the Company’s CRM tool
Process orders, applications, and forms as required
Render administrative support to other customer care team members when the need arises, or as instructed
Follow up with customers and their complaints; ensuring that customer’s requests are attended to accordingly
Assist teams of customer service representatives in dealing with complaints and inquiries.
Identify tasks critical to keeping customer satisfaction levels in check
Select, hire, and train new team members
Network with various departments and groups that are involved in customer support, orders, and processing for optimum job performance and collaboration
Ensure productivity is maximized and operational cost is minimized
Encourage and motivate team members for a continuance of quality service delivery
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