Customer Support Manager at Sloovi

Description

• This is a pivotal role to be one of the first employees of an exciting mission-driven DaaS/SaaS-based company. We’re looking for an ambitious manager who will become obsessed with helping nurture our customers and being their champion both internally and externally.

Responsibilities
What you will do:

• Make customer happiness your mission at All time design - managing all inbound customer communications, customer insights, and testing
• Be the voice of the customer, understand them inside-out, so that these insights can help shape All time design as it grows
• Be analytical, to understand and report on customer activity
• Responding to escalated customer support issues.
• Using your skills as a smart communicator, you’ll work with our customers to solve problems and maximize customer satisfaction
• Be our customers ’Hero` helping and educating them on the benefits of All time design
• Nurture and grow relationships with our customers, to ensure they all have the optimal experience when choosing All time design
• Help to grow the Customer Support Team.

About You

• You thrive in a mission-driven environment and want a key role in an exciting startup
• You have a minimum of 2 years plus experience working in a customer support role
• You have experience working with customer support platforms and tools
• You have great experience in writing emails and talking directly to customers (web and phone)
• You have experience managing social channels and conversations online
• You have a high capacity to get things done quickly to an impeccable standard
• You can coordinate, prioritize and manage multiple projects simultaneously
• You enjoy a lot of variety in your daily and weekly objectives
• You have strong organizational, writing, and numerical skills
• You are a confident and persuasive communicator.