Customer Support Executive at Fosad Consulting

Scope / Overview

• Customer Support Executive will be responsible for ensuring an exceptional customer experience for our food delivery service users.
• This role combines customer service expertise with marketing and social media skills to engage with customers, resolve issues, and enhance our brand's online presence.
• The ideal candidate should have experience in marketing and social media management and be passionate about providing top-notch customer support.

Responsibilities and Duties

• Act as the primary point of contact for food delivery customers, addressing inquiries, resolving issues, and providing assistance promptly and professionally.
• Utilize phone, email, chat, and social media channels to engage with customers, gather feedback, and ensure a positive customer experience.
• Manage the company's social media profiles related to food delivery services.
• Create and curate engaging content to build brand awareness, promote special offers, and respond to customer comments and questions on social media platforms
• Investigate and resolve customer complaints, feedback, and delivery-related issues promptly and effectively
• Work closely with delivery partners and restaurants to ensure smooth order fulfillment
• Gather and analyze customer feedback and data to identify trends, areas for improvement, and opportunities to enhance the food delivery service.

Qualifications and Requirements

• Bachelor's Degree in Marketing, Business, or a related field preferred.
• At least 3 years work experience.
• Proven experience in customer service, marketing, or social media management.
• Strong communication skills, both written and verbal.
• Proficiency in social media platforms, including Facebook, Twitter, Instagram, and LinkedIn.