Customer Success Representative at Eden Life Inc

  Job Responsibilities

Reporting to the Customer Success Manager, you will:

• Manage account renewals: Ensure timely renewals, maintain relationships, and prevent customer churn.
• Identify opportunities for upsell and cross-sell: Analyze customer needs, identify potential for additional sales, and present relevant offers.
• Collaborate with marketing and acquisition teams: Collaborate on targeted campaigns by sharing customer insights, and align strategies.
• Customer onboarding: Ensure a smooth onboarding process, provide necessary support, and set customers up for success.

Performance Metrics:

• Retention rates
• Reactivation
• Upselling and Cross-Selling

  Qualifications

• Must have at least 6 months experience in a Customer Success related role.
• Should possess a Diploma, or Bachelor’s Degree in Marketing, Business, or a related field. Recent Graduates/Corpers can also apply.
• Should have strong communication skills, being able to convey ideas, problems, and suggestions clearly to both customers and colleagues.
• Should know how to use collaborative tools such as Spreadsheets, Google Workspace, Airtable, etc.
• Must have a growth mindset, always seeking to know more and do more.
• Must be proactive, being able to anticipate customer needs and addressing potential issues before they escalate.
• Must have problem-solving abilities, a customer-centric mindset, and always striving to exceed customer expectations.
• Must be a fast learner, willing to adapt to new challenges, a quick decision-maker with a keen eye for detail.
• Must be naturally empathetic and an attentive listener.