Job Roles at Eden Life Inc

Job Summary

• We're looking for a highly motivated and enthusiastic Operations Intern to join the Eden Cleaning Team. This is an exceptional opportunity for a driven individual to gain hands-on experience in core operations. Working closely with our experienced Operations Specialist. The ideal candidate is highly driven, eager to learn, proactive, and ready to contribute to various initiatives on our Cleaning product.
• This role is designed to provide comprehensive exposure to the inner workings of modern business operations systems, preparing the intern to become a versatile and indispensable asset to our team and eliminating key-man risk.

Job duties

The Operations Intern (Eden Cleaning) will primarily understudy the Operations Specialist, performing the following responsibilities

• Assist in the assignment of Housekeepers to customers weekly by maintaining and improving our organized, efficient systems.
• Assist the attending of internal and external cleaning-related inquiries, requests, and functions.
• Support the Cleaning Operations Team in the recruitment of new Housekeepers.
• Support the maintenance of our digital Housekeeper database.
• Assist the Cleaning Operations Team to manage the inventory of cleaning consumables and procurement.
• Assist the Cleaning Operations Team to plan and facilitate weekly, and quarterly Housekeeper training sessions.
• Assist the Cleaning Operations team to implement Performance Management procedures to ensure consistent Housekeeper performance, and high quality service delivery.

Job Requirements

• You hold a Bachelor’s Degree or equivalent qualification from a recognized tertiary institution.
• You have a strong interest in Operations and a desire for a broad learning experience.
• You have an extremely high internal drive, you want to win, you want your team to win big, and you want to change the world.
• You have excellent written and verbal communication skills.
• You are highly organized with strong attention to detail.
• You are proactive, self-motivated, and eager to take initiative.
• You are able to work independently and as part of a team.
• You are proficient in Google Suite (Docs, Spreadsheets, Slides).

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  Job Responsibilities

Reporting to the Customer Success Manager, you will:

• Manage account renewals: Ensure timely renewals, maintain relationships, and prevent customer churn.
• Identify opportunities for upsell and cross-sell: Analyze customer needs, identify potential for additional sales, and present relevant offers.
• Collaborate with marketing and acquisition teams: Collaborate on targeted campaigns by sharing customer insights, and align strategies.
• Customer onboarding: Ensure a smooth onboarding process, provide necessary support, and set customers up for success.

Performance Metrics:

• Retention rates
• Reactivation
• Upselling and Cross-Selling

  Qualifications

• Must have at least 6 months experience in a Customer Success related role.
• Should possess a Diploma, or Bachelor’s Degree in Marketing, Business, or a related field. Recent Graduates/Corpers can also apply.
• Should have strong communication skills, being able to convey ideas, problems, and suggestions clearly to both customers and colleagues.
• Should know how to use collaborative tools such as Spreadsheets, Google Workspace, Airtable, etc.
• Must have a growth mindset, always seeking to know more and do more.
• Must be proactive, being able to anticipate customer needs and addressing potential issues before they escalate.
• Must have problem-solving abilities, a customer-centric mindset, and always striving to exceed customer expectations.
• Must be a fast learner, willing to adapt to new challenges, a quick decision-maker with a keen eye for detail.
• Must be naturally empathetic and an attentive listener.