Customer Success Manager / Social Media Manager at Huko Advisory services

Role Overview

• We are seeking a proactive, tech-savvy, and results-driven Customer Success Manager to join our team in Abuja.
• The ideal candidate will be responsible for managing client relationships, ensuring excellent service delivery, and maintaining high customer satisfaction levels.
• Ability to manage social media accounts and digital engagement will be considered an added advantage.

Key Responsibilities

• Serve as the primary point of contact for clients and maintain strong professional relationships.
• Ensure prompt resolution of customer inquiries, complaints, and service-related issues.
• Onboard new clients and ensure smooth service delivery.
• Monitor customer satisfaction and implement improvement strategies.
• Track customer feedback and prepare periodic performance reports.
• Collaborate with internal teams to improve service efficiency and client retention.
• Utilize CRM systems and digital tools effectively for documentation and follow-ups.
• Support social media management by creating, scheduling, or engaging with content where necessary (added advantage).
• Monitor online interactions and assist in maintaining the company’s digital presence (added advantage).

Preferred Qualifications

• Bachelor’s Degree in Marketing, Communications, Business Administration, or related fields
• Experience managing business social media accounts.

Requirements

• Must reside in Abuja.
• Must be ready to resume immediately.
• Must be highly tech-savvy and comfortable using CRM systems, digital communication tools, and productivity software.
• Proven experience in customer service, customer success, or related roles.
• Strong written and verbal communication skills.
• Ability to multitask and manage time effectively.
• Professional, proactive, and solution-oriented mindset.