Customer Success Associate at Curacel

About The Role

• As a Customer Success Associate, you will be responsible for fostering positive relationships with our customers and ensuring their ongoing success with our products/services.
• You will serve as a key point of contact for customers, helping them navigate any challenges, answering questions, and providing solutions to enhance their experience.

You Will

• Be responsible for customer on-boarding. Build strong operational and executive relationships with all customers through their implementation of our product.
• Develop a deep functional understanding of the features and benefits of our product and work with the customer to demonstrate how these will provide value to their business.
• Manage customer interactions in a manner that establishes credibility and trust as their trusted advisor.
• Manage open tickets and resolve all customer issues in a timely manner.
• Collaborate cross-functionally with sales, marketing, product and engineering teams to guide customers through an optimal customer journey.

Requirements

• You have minimum of a Bachelors degree
• You have 1-2 years experience in the role
• You have excellent creative and critical thinking skills
• You have strong communication and presentation skills
• You can build and maintain inter-personal relationships
• You have proven ability to manage multiple complex customer journeys at once
• You are willing to roll up your sleeves and get things done
• You’re proficient in the use of Google Workplace and ticketing tools