As a Customer Success Associate, you will be responsible for fostering positive relationships with our customers and ensuring their ongoing success with our products/services.
You will serve as a key point of contact for customers, helping them navigate any challenges, answering questions, and providing solutions to enhance their experience.
You Will
Be responsible for customer on-boarding. Build strong operational and executive relationships with all customers through their implementation of our product.
Develop a deep functional understanding of the features and benefits of our product and work with the customer to demonstrate how these will provide value to their business.
Manage customer interactions in a manner that establishes credibility and trust as their trusted advisor.
Manage open tickets and resolve all customer issues in a timely manner.
Collaborate cross-functionally with sales, marketing, product and engineering teams to guide customers through an optimal customer journey.
Requirements
You have minimum of a Bachelors degree
You have 1-2 years experience in the role
You have excellent creative and critical thinking skills
You have strong communication and presentation skills
You can build and maintain inter-personal relationships
You have proven ability to manage multiple complex customer journeys at once
You are willing to roll up your sleeves and get things done
You’re proficient in the use of Google Workplace and ticketing tools
Gmail
Yahoomail