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  • Posted: Sep 18, 2023
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Curacel - No 1 Claims and Fraud detection Platform for African Insurers.
    Read more about this company


    Customer Success Associate

    About The Role

    • As a Customer Success Associate, you will be responsible for fostering positive relationships with our customers and ensuring their ongoing success with our products/services.
    • You will serve as a key point of contact for customers, helping them navigate any challenges, answering questions, and providing solutions to enhance their experience.

    You Will

    • Be responsible for customer on-boarding. Build strong operational and executive relationships with all customers through their implementation of our product.
    • Develop a deep functional understanding of the features and benefits of our product and work with the customer to demonstrate how these will provide value to their business.
    • Manage customer interactions in a manner that establishes credibility and trust as their trusted advisor.
    • Manage open tickets and resolve all customer issues in a timely manner.
    • Collaborate cross-functionally with sales, marketing, product and engineering teams to guide customers through an optimal customer journey.


    • You have minimum of a Bachelors degree
    • You have 1-2 years experience in the role
    • You have excellent creative and critical thinking skills
    • You have strong communication and presentation skills
    • You can build and maintain inter-personal relationships
    • You have proven ability to manage multiple complex customer journeys at once
    • You are willing to roll up your sleeves and get things done
    • You’re proficient in the use of Google Workplace and ticketing tools

    Method of Application

    Interested and qualified? Go to Curacel on to apply

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